If your OnGuard-protected mobile phone is lost or stolen, immediately perform a Lock and Locate activity
Step 1 – Lock your Phone
Log in to the Online Vault, click on the Lost icon and confirm activation of lost mode. Alternately, for some smartphones, you can also text your four-digit Locking Code from any other cell phone to lock your phone remotely.
Step 2 – Locate your Phone
When you are logged into the Online Vault, click on the Locate icon, and you should be able to see your phone’s location on a map.
If you are unable to access the Online Vault yourself, give us a call for assistance to lock and locate your phone.