Enrollment & Billing

Please leave an online request on our Contact Us page and our helpful customer service staff will be able to assist you with your queries.

Billings are made directly to your Visa / MasterCard credit or debit card to which your OnGuard enrollment is charged. If you wish to subsequently terminate or change the credit or debit card used for billing, please contact our customer service at (603) XXXX XXXX. 

Alternatively, billing may be based on an agreed tenure of services.

Payment mode is based on the subscription model. Currently, payment using Visa / MasterCard credit or debit card is an available option.

Again, payment mode is based on the subscription model whereby monthly or yearly payment options are available for OnGuard Home. 

Stamp duty is not applicable, however 6% SST applies to OnGuard’s monthly subscriptions.


We believe that making an OnGuard claim should be easy and hassle-free. As soon as you may need to file a claim on your OnGuard certificate, inform us so we can give you the advice and support you need. Follow the steps below to get started.

Step 1: Contact us

Call MPI Generali directly at +603 2034 9888 or our customer service at (603) XXXX XXXX.

Step 2: Submit the claim form and supporting documents

After you have obtained the claim form from MPI Generali, submit the completed form together with all the supporting documents to:

MPI Generali Insurans Berhad
8th Floor, Menara Multi-Purpose,
Capital Square, 8, Jalan Munshi Abdullah,
50100 Kuala Lumpur, Malaysia.


If you are not completely satisfied with your OnGuard enrollment, you may cancel at any time by giving us a written notice. Once cancelled, all future monthly charges will be stopped.

However, if subscriptions are paid on a monthly basis, any refund of paid contribution is not allowed. Where cancellation is notified after the monthly contribution payment has been deducted for the month, the coverage will be extended till the end of the period. 

General Questions

The age requirement is between 18 years old and 65 years old at the time of issuance of the certificate. Once the cover is taken, the participant may renew the certificate till he / she is 70 years old.

An accident is an unexpected, unforeseeable and external event, such as a fall or a car crash, which causes physical injury like a broken limb or torn muscle. A disease or an illness is not classified as an accident.

Yes! The OnGuard customer service hotline is available 24/7 to provide support.

Unfortunately, OnGuard coverage is only offered as a single plan type so you do not have the option to increase your protection.


Home Care

This policy covers Loss or damage to your contents due to :

  • Fire, lightning, thunderbolt, subterranean fire 
  • Explosion caused by gas used for domestic purposes 
  • Aircraft and other aerial devices and/or articles dropped therefrom 
  • Impact with any buildings by road vehicles or animals 
  • Bursting or overflowing of water tanks, apparatus or pipes 
  • Theft but only if accompanied by actual forcible and violent breaking into or out of a building or any attempt thereat 
  • Hurricane, cyclone, typhoon, windstorm 
  • Earthquake, volcanic eruption 
  • Flood 
  • Robbery and hold up in the premises
  • Loss of Personal Money at Home
  • Cost of Replacing Lost Legal Documents
  • Fraudulent Use of Credit/ATM Card
  • Fire Brigade Report
  • Fire Brigade Charges
  • Domestic Help Allowance
  • Emergency Cash Allowance
  • Worldwide Personal Accident

Yes, you may do so by paying an additional premium. Other perils are available upon request.

Notify the Company immediately and deliver a claim in writing as well as provide all detailed particulars and proof within 30 days from the date of loss to the Company. 

You may cancel this policy at any time by giving the Company a notice in writing.

Excess means the amount you are to bear for a claim before the Company pays. The amount will be stated on the policy wording.

This policy does not cover certain losses, such as: 

• Consequential loss of any kind 

• The excess amount 

• War 

NOTE: This list is not exhaustive. Please refer to the policy contract for the full list of terms and conditions under this policy.

Should you require additional information about this insurance, you can contact us or your insurance  intermediary or visit our website www.mpigenerali.com

MPI Generali Insurans Berhad 
(Licensed under Financial Services Act 2013 and regulated by Bank Negara Malaysia) 
8th Floor, Menara Multi-Purpose Capital Square, 
8, Jalan Munshi Abdullah 
50100 Kuala Lumpur 

Tel : +603-2034 9888

Fax : +603-2694 5758 

Email: info@mpigenerali.com

Personal Wellness

All medications are sourced from local pharmacies with a Poisons A Licence granted by the Ministry of Health (MOH). These medications must be registered with the MOH before they can be sold or marketed to consumers. Our medicines carry a registration number (e.g., MAL20021429K) and Meditag Hologram labels on its label or packaging. You may verify its registration number and view other information related to the medicine at www.pharmacy.gov. DoctorOnCall does not produce or store any of the medicine products sold.

You can simply get connected to our doctor by clicking this link and choose your preferred mode of consultation.

All doctors partnered with DoctorOnCall are MOH-registered and have at least 6 years of practice in their experience. As such, our panel doctors have a valid MMC Registration and Annual Practicing Certificate (APC).

At DoctorOnCall, your privacy and security are extremely important to us. We are committed to protect the confidentiality of your personal and restrict patient information to only authorised personnel and your doctor. This information is kept private, unless consent is granted by the patient. Click here to read more about DoctorOnCall Privacy Policy.

Diagnoses are made by trained doctors through a series of questions resulting in a differential diagnosis. If a doctor feels he/she needs more information to provide a diagnosis, he/she will recommend a physical consultation. There are limitations to a diagnosis without a physical observation being made. DoctorOnCall aims to supplement the patient-doctor relationship through teleconsultations, not to substitute it.

Medical Certificates (MC)/sick notes are provided with consultation to those with corporate partnerships with DoctorOnCall.

Unfortunately, there is not app service at this time.

DoctorOnCall operates solely as an online platform. They do not have a physical clinic/pharmacy.

We do not provide home visits or emergency services. Please visit your nearest hospital emergency department for urgent medical attention.

This depends on your subscribed policy with your insurance provider. Please check with your insurance representative.

DoctorOnCall delivers as fast as 2 hours within the Klang Valley and offer Standard Delivery of 1-3 days for the rest of Malaysia. We are constantly striving to expand and quicken our services.

The packages are delivered discreetly with no indication of contents. Medicines are packaged in factory-sealed blister/strip packaging. Your package is delivered and tracked by a trusted courier service.

The online pharmacy and medical consultation operate from 8 am to 12 midnight everyday including Public Holidays.

Privacy & Security Questions

Absolutely not. We do not share your personal information with anyone else. We only use your mobile phone number and e-mail address to send you information regarding your enrollment, to fulfill on your requests from us and to share benefits or information that you might find useful. To learn more, please review our Privacy Policy.